Shipping and Exchange Policy

1. Electronic Delivery of Digital Services

The vast majority of LeadMyCrew products and services are 100% digital and delivered electronically:

• Subscriptions & Recruiter Credits: Recruiter plans, candidate contact credits, event posting bundles, and featured profile spotlights are activated instantaneously upon successful payment confirmation via our payment aggregators (Razorpay, Cashfree, Apple App Store, or Google Play).
• Event Booking Confirmations: Event agreements, digital crew booking vouchers, shift schedules, and coordinator contact details are delivered instantly through the in-app dashboard and sent to your registered email address from [email protected].
• Digital Invoices & GST Receipts: Compliant tax invoices are generated automatically and made available for immediate download in your Account Settings.

2. Physical Merchandise, Event Badges, and Production Gear

Where event planners or crew members order physical event collateral—such as physical NFC-enabled event badges, laminated organizer credentials, official LeadMyCrew high-visibility event vests, branded production uniforms, or stage toolkits:

• Order Verification & Processing: Physical orders undergo verification and packaging within 1 to 3 business days from order placement.
• Customized & Bulk Orders: Custom-printed event badges or tailored organizer uniforms requiring client logo printing undergo a pre-production proof approval period and are typically dispatched within 3 to 5 business days following graphic proof approval.

3. Shipping Regions and Delivery Timelines

LeadMyCrew partners with premier global and domestic logistics couriers to ensure reliable, insured transit:

Note: Transit timelines commence once packages are handed over to the courier partner. Delays resulting from adverse weather conditions, customs clearances, or local carrier strikes are beyond LeadMyCrew's immediate operational control, though our fulfillment team will actively intervene to expedite delivery.

4. Shipment Tracking and Notifications

As soon as your package is dispatched from our fulfillment center:

• You will receive an automated dispatch notification with the Air Waybill (AWB) tracking number and direct courier tracking URL via email from [email protected].
• Domestic shipments in India receive real-time SMS status updates via our verified SMS gateway (D7 Networks).
• You can also track your shipment status directly within your LeadMyCrew account dashboard under Order History.

5. Customs, Import Duties, and International Taxes

For international shipments dispatched outside India:

• Shipments may be subject to local import customs duties, value-added taxes (VAT), and customs brokerage fees levied by the destination country's government.
• Unless explicitly designated as Delivered Duty Paid (DDP) at checkout, all international orders are shipped Delivered Duty Unpaid (DDU). Any customs duties or import tariffs must be settled by the consignee directly with the delivering carrier.

6. Return and Exchange Policy (7-Day Replacement Guarantee)

LeadMyCrew stands behind the quality of all event credentials, badges, and production merchandise dispatched through our platform:

• 7-Day Reporting Window: If an item arrives damaged, physically defective, non-functional (e.g., defective NFC chip), or does not match the specifications of your approved order, you must notify us within 7 calendar days of the confirmed delivery date.
• Exchange Process:
  1. Email our fulfillment team at [email protected] with your Order ID, a description of the defect, and clear photographs or video evidence of the damaged package/item.
  2. Our team will review your claim within 24 to 48 hours and issue a Return Authorization Number (RAN).
  3. We will coordinate a free reverse pickup via our logistics partner or reimburse verified courier charges for return shipping.
  4. Upon receipt and inspection, a free replacement will be dispatched via priority express shipping at no additional cost to you.
• Refund Fallback: In the event that a replacement item is permanently out of stock or cannot be manufactured in time for your event, a 100% full refund will be credited to your original payment method in accordance with our Cancellation and Refund Policy.

7. Customized and Non-Returnable Items

To ensure hygiene and protect intellectual property, certain goods cannot be returned or exchanged once produced, unless an undeniable manufacturing defect or typographical error was introduced by LeadMyCrew:

• Custom-printed event badges or lanyards with customized recruiter branding, event logos, or personalized staff names.
• Worn, laundered, or altered crew uniforms, vests, or apparel.
• Perishable single-use event supplies or tamper-evident wristbands that have been unsealed.

8. Shipping & Logistics Support

For any questions regarding order fulfillment, delivery tracking, or exchanges, please contact our logistics team: